USA Leather Firm Return Policy

At USA Leather Firm, we take pride in offering high-quality leather products, and we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we have a straightforward return and exchange policy to ensure your peace of mind.

Order Cancellation Before Dispatch:

Customers may cancel their orders free of cost before the order is dispatched. If you wish to cancel an order, please contact our customer support team as soon as possible to initiate the cancellation process. Once your order has been dispatched, it cannot be canceled, and the standard return and exchange policy will apply.

Return and Exchange Policy:

We understand that sometimes, despite your best judgment, a product may not meet your expectations. In such cases, we offer a 30-day return and exchange policy to facilitate your needs. Here are the key points to remember:

  1. 30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange.

  2. Eligibility: To be eligible for a return or exchange, the product must be in new and unused condition. It should be in its original packaging with all tags and labels intact.

  3. Return Shipping: If you decide to return a product, the cost of return shipping will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

  4. Exchange Process: If you wish to exchange a product for a different size or color, please contact our customer support team to facilitate the exchange process. The new product will be shipped once the original item is received and inspected.

  5. Refund Process: If you choose a refund, we will process it within 5 business days of receiving the returned product. Refunds will be issued in the original payment method. Please note that shipping charges are non-refundable.

  6. Manufacturing Defects: If you receive a product with a manufacturing defect, please contact us immediately. We will arrange for a return, exchange, or refund as per your preference, and we will cover the return shipping costs in such cases.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team via email at [email protected] or by phone at [+16282625246].

  2. Provide your order number and details about the reason for your return or exchange.

  3. Our customer support team will guide you through the return or exchange process, providing you with a return authorization and shipping instructions.

At USA Leather Firm, we are committed to ensuring your satisfaction with our products. We value your trust and strive to provide an excellent shopping experience. If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team for further assistance.

Thank you for choosing USA Leather Firm!

Please note that this return policy is subject to change at the discretion of USA Leather Firm. Please refer to our website or contact our customer support team for the most up-to-date information on our return and exchange policy.